For All Print and Made to Order Items:

• Mugs
• Wall Decor & Posters
• Greeting Cards

Because our products and artwork are custom made to order, please note that they cannot be returned or exchanged unless the order is misprinted or damaged during transit in some way.

However, because we want you to be fully satisfied with every order, we invite you to contact us with any problems, concerns or questions to find out if we may be able to make an exception – we’ll do our very best to solve it!

To Start a Return

To complete your return, we require a receipt or proof of purchase and to contact us within 10 business days of receiving your item(s).

You can contact us at studio(at)adinkyworld(dot)com. Our team will assist you with the return process and help to get everything moving as quickly as possible. Unfortunately, items sent back to us without first requesting a return cannot be accepted. Please do not send your purchase back to the manufacturer.

A friendly reminder: To be eligible for a return or replacement, your item must be in the same condition that you received it. We will notify you once we’ve received and inspected your return, and let you know if a replacement or refund was approved.

If approved, you’ll be sent a replacement or automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us about any return questions at studio(at)adinkyworld(dot)com.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at studio(at)adinkyworld(dot)com.

Damages & Other Issues

We encourage you to inspect your order upon receipt. If you have received a damaged or incorrect item, please contact us within 10 business days of receiving your order, and we’ll be happy to issue an replacement or refund (including all shipping costs).

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are purchasing any items shipping from the United States into a different country, any taxes or duties that are imposed are your responsibility upon pick up of your parcel.

Paying duty and/or taxes on imported goods. Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds.